January 31st, 2007 by Chandler Howell

While this is opt-in, I would be mad as hell if they did this to me automatically.

Each day, it seems, marketers go further in their quest to deliver messages so engaging and personalized that one cannot help feeling special. The latest step will be seen today in four cities when Mini USA begins delivering custom messages to Mini Cooper owners on digital signs the company calls “talking” billboards.

The boards, which usually carry typical advertising, are programmed to identify approaching Mini drivers through a coded signal from a radio chip embedded in their key fob. The messages are personal, based on questionnaires that owners filled out: “Mary, moving at the speed of justice,” if Mary is a lawyer, or “Mike, the special of the day is speed,” if Mike is a chef.

The experiment adds a new wrinkle to the wrangling among marketers and safety experts over whether drivers might be dangerously distracted by messages flashed on the growing number of digital billboards around the nation. Some communities have forced billboard owners to modify or turn off such signs, and the federal government has said it will soon publish a review of the research on the subject.

The enthusiastic guinea pigs for the Mini experiment will be more than a thousand Mini owners in New York, Miami, Chicago and San Francisco who have signed up for what the company calls “an ever-changing array of unique, personal, playful and unexpected messages.”

As a former Mini Cooper S owner, I will say that I loved the car, but the personalized marketing was a little bit creepy. They sent birthday cards, trip journals, and various other tchochkes a few times a year as part of their owner loyalty program. To me, it felt more like they were bragging to me about my presence in their database.

I knew the key fobs were chipped, because I saw a service rep stick my key in a reader and it dumped the full diagnostic set, including mileage, sensor data, and alert history from my car to their maintenance tracking system. I saw the value of this–the cost savings on diagnostics must have been huge for the dealer and it also made the customer experience at the service desk a lot easier, too.

The idea that the RFID can be read from a couple hundred feet away when stuffed inside a metal cylinder doesn’t exactly give me warm fuzzies, though.

- Posted in Security and Risk Management, Privacy

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As a current owner of a Mini Cooper S, I share your sentiment, especially with regards to the creepy marketing. But this latest effort is like a privacy Gatso.

- January 31st, 2007 at 6:05 pm |

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